SECURE GOLD
A full service managed hosting solution managed by a skilled team of system administrators. All complex server tasks are managed by First Rate with 24 hour technical support: Backups, maintenance, safety compliance, patch management, application support, SLA’s, overnight loads and more.
SECURE SILVER
Fully managed service during standard business hours, that includes proactive troubleshooting plus availability monitoring and support from our quick response team.
SECURE BRONZE
As needed networking assistance and support with periodic performance statistics
TIER III+
Data centers have multiple paths for power and cooling, as well as redundant systems that allow staff to maintain equipment without taking it offline.
SSAE 16 SOC 2
Compliant auditing and reporting standards eliminate the need for having your own IT security team.
RPO/RTO
Data protection and disaster recovery prevent the loss of vital financial data while ensuring uptime.
I’m a born Texan, and have lived here all my life. I’m a married father of two grown kids and now have a new grandson. In all, I have a total of 25 years of experience in IT. My first job was working in IT for the state and city governments in Texas, and I've now been at First Rate for 19.5 years. My entire career at First Rate has been in the Managed Hosting department which is responsible for making sure the client application is available and operating efficiently so our clients have access to the information they need. Part of my time is spent helping coordinate the team of technicians from a technical perspective on day-to-day tasks and projects. The other part is spent planning and helping to execute the strategic objectives for the Managed Hosting department.
Fun Fact:
I’m from Odessa, Texas, home of Permian High School made famous by the book and movie ‘Friday Night Lights’. I attended Permian High School and was a junior during the 1988 season that was captured in the book and movie.
