Peer Group Comparison: The What, The How, The Why Now?

                 Should I take the toll-way or the highway?               Should I cook with olive oil or butter?               Should I strap my lawn chair to 45 weather balloons to fulfill [...]

Light at the End of the … Conversion!

We know it and you know it … software conversions are painful. We often hear prospects tempering their enthusiasm for moving to a new system with their fear of the painful process of [...]

The Art of Data

In my experience, downstream external systems–like a performance system–often reveal issues in the accounting data that standard accounting audits don’t catch. Asset setup errors, [...]

Right-Sizing Service

Consumers want a choice in the services they receive when flying.  The airlines have realized that they can fill their planes with happy customers who pay for the services they value.  For years [...]

Above and Beyond – First Rate’s Superior Support Model

  One of my favorite aspects of serving in my role as General Manager in Service Bureau is the time I get to spend with clients and prospects in their offices.  I learn the most about the [...]