First Rate Receives Final 2012-2013 SOC2 Type 2 Report

SSAE-resized-600Arlington, TX – November 26, 2013  – First Rate, a leading provider of performance measurement solutions for the financial services industry, today announced it has received its final SSAE SOC2 Type 2 report for 2012-2013.

“First Rate aims to provide exceptional service and ensure confidentiality to our clients,” said Bo McWilliams, Chief Operations Officer of First Rate. “This confirmation affirms that our corporate facilities, data centers, and information security practices and procedures exceed the standards described in the SSAE 16.”

The Statement on Standards for Attestation Engagements (SSAE) No. 16 is a certification of a vendor’s policies, procedures, and data security controls. The reporting standard is a requirement for firms that are responsible for handling confidential and proprietary data. The SSAE 16 replaces the SAS 70 as the authoritative guideline for reporting on organizations. The Service Auditor’s Report by a third-party organization differentiates the service organization by demonstrating the establishment of control objectives and effectively designed control activities.

For more than 10 years, First Rate has met the standards designated for the SAS 70 and now the SSAE 16, being recognized as an organization that has gone through the in-depth audit of its control objectives and control activities, including controls over information technology and related processes.

For more information about the SSAE 16, please visit

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Glenmede Trust Company Chooses First Rate Performance

Arlington, TX – February 4, 2014  – First Rate, a leading provider of performance measurement and client reporting solutions for the financial services industry, today announced that Glenmede Trust Company has chosen First Rate’s performance solution, specifically its cloud-based service, to handle all technical processes and technology support.

Glenmede, a privately held and independently owned trust company, focuses exclusively on providing investment management, strategic advice, and administrative services. Founded in 1956, the firm manages more than $25 billion for families, family offices, endowments, and foundations.

“First Rate proved to have a differentiated level of experience, system reliability, and capabilities,” said Kate Koch, director of operations at Glenmede. “In addition to a powerful calculation engine, the technology eliminates numerous manual processes and provides a more streamlined workflow.”

In addition to the presentation of performance data in a robust and flexible reporting tool, First Rate’s open architecture solution offers Glenmede real-time data edits, exception-based auditing, calculation of daily performance, and seamless integration with other client reporting and composite management tools.

“We are delighted to have Glenmede on our platform and are pleased to be able to provide them with the tools they need to offer a great service to their clients,” said Bo McWilliams, director of Managed Hosting at First Rate. “Our cloud-based solution has the flexibility to host Glenmede on a superior performance measurement solution while allowing their team to be in the driver’s seat to maintain control of their client reporting process.”

First Rate currently provides performance services for more than one million portfolios and is constantly updating its system to keep up with industry guidelines and best practices. First Rate clients benefit not only from the past 20 years of joint discovery and development but also from the future enhancements that are added to its products several times a year.

Contact First Rate today to see how we can provide superior investment performance and client reporting solutions tailored to your firm’s specific needs. For more information about Glenmede Trust Company, visit


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First Rate Chooses Thomson Reuters Datascope and Lipper to Enhance Asset Classification and Characteristics for Wealth Managers

Arlington, TX – February 11, 2014 – First Rate, a leading provider of performance measurement and client reporting solutions for the financial services industry, today announced it has signed an agreement with Thomson Reuters Lipper, to offer enhanced benchmarking and classification services in First Rate’s performance solution. First Rate will leverage the Lipper and DataScope content solution from Thomson Reuters.

With more than 30 years of fund analysis experience, supported by the research and knowledge of Thomson Reuters, Lipper provides unparalleled expertise and insight to the funds industry. First Rate chose Lipper for its global leadership in supplying mutual fund information, analytical tools and commentary to the financial industry.

“We are very excited to work with Lipper and provide their asset classification, pricing and characteristic information to our clients,” said Marshall Smith, General Manager of Service Bureau at First Rate. “Our clients want a turnkey way to import data into First Rate’s performance solution. This agreement allows us to bring this service to market for our clients in the most efficient way possible.”

First Rate will now be able to deliver asset classification, characteristics, and pricing from a single Thomson Reuters solution. First Rate clients will be able to classify assets, calculate accruals, income or other descriptions of securities. First Rate will be able to offer both style and industry classifications for client assets. Asset characteristics including dividend dates, coupons, quality, earnings per share, and pricing can also be seamlessly imported.

Contact First Rate today to discover how First Rate’s agreement with Lipper and Datascope can bring value to your firm. For more information about Thomson Reuters Lipper, please visit


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First Rate Unveils ARKON at 2014 Performance Conference – A New Breed of Wealth Management Technology

Arlington, TX – March 24, 2014 – First Rate, a leading provider of performance measurement and client reporting solutions for the financial services industry, today announced the launch of ARKON at its 2014 Performance Conference. This latest addition is a solution that combines CRM, investment performance measurement, client reporting, fee management and portfolio oversight on a single platform designed specifically for financial service providers.

Joining forces with Grendel Online, a cloud-based customer relationship management system, ARKON, is a comprehensive and robust wealth management platform enabling wealth managers to master their workflow and optimize client relationships. ARKON solves all complexities, inconsistencies, inefficiencies, and gaps in wealth management platforms today.

“ARKON is an industry differentiator designed to address pains that often hinder financial institutions and advisors from focusing on their core business,” said Marshall Smith, general manager of Service Bureau at First Rate. “ARKON’s dynamic structure is easy and flexible, allowing the CRM-centric wealth management platform to shoulder much of the responsibility, allowing you to avoid the potential confusion and risk of relying on manual processes.”

ARKON handles the growing complexity of customers and their wealth and enables firms to set new rules and standards of efficiency. It delivers industry-recognized functionality, service and technology that strengthen your firm’s value proposition.

“ARKON is the solution industry experts say is the future,” said Aaron Guidotti, president of Grendel Online. “We are offering it today.”

Contact First Rate today to see how ARKON can streamline your wealth management efforts, deepen your advisor relationships with individual investors and enhance your profitability for financial institutions. For more information about Grendel Online, please visit


ABOUT GRENDEL ONLINE Grendel Online is the leading CRM centric solution for the financial services industry. Their cloud-based comprehensive solution handles nearly every data management need for the financial professional and includes CRM with advanced workflow management, paperless office, client portal, email archive, account aggregation, portfolio rebalancing, and more.

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