5 Keys to Integration
Now the process to integrate can be executed in multiple ways for a client reporting solution such as First Rate. Here are five key steps required when defining an integration plan for your firm.
- Define the business requirements – this may seem quite simple yet we find over and over firms are integrating platforms without executing due diligence in defining the core business requirements being addressed through integration. A simple exercise is to list the reasons WHY and then add details to the reasons which ultimately will determine the foundational requirements.
- Determine volume – the volume of user access is key to a corporation’s integration plan. Based on the size of ‘big data’ within organizations it is difficult to underestimate the required power needed to meet user expectations. Repeatedly, corporations find integration is complete then they turn to a pilot group to test. Immediately user acceptance testing uncovers long wait times and unfriendly pauses in the workflow based on designs that did not include volume considerations.
- Focus on usability – the standard term in today’s environment of accessing data is ‘dashboard’. Frankly, the effect of this terminology can undermine the most useful access points to be considered by a firm. A firm or even specific users within an organization may find that a ‘dashboard’ – though slick and powerful – does not meet the stated requirements outlined in step one. Do not get caught up into having a firm create a ‘dashboard’ on your behalf and then realize months later that the usability does not meet your user communities objectives. There are other forms of integration which can be utilized to meet the expectations; extracts, scheduled reporting, APIs, contextual launch, single sign-on (SSO) etc.
- Review Risk – as we continue to learn how federal oversight is growing with a focus of PII risk, it is key to ensure that your data connections and links between platforms installed locally, accessed in the cloud or externally hosted are protected. Be vigilant, require vendors to answer the hard questions concerning PII security and their investment in keeping unauthorized access limited.
- Execute DOS – following a defined process is key to determining the best approach to create an integration plan. Remember, not every defined solution in the marketplace is best for you and your firm. Reaching out to industry experts such as First Rate to determine the ‘best’ approach for your firm should follow the familiar Dangers, Opportunities, and Strengths (DOS). Learn from your vendors on the ways they integrate, then with their help create a list of Dangers, Opportunities, and Strengths for each integration pathway. Though this exercise can be viewed as too slow and methodical the end result will meet more expectations than investing in a single solution without due diligence. After creating the DOS then weight each solution in alignment with your requirements and select the best approach.
Emily Traxler, Chief Marketing Officer, Director, has been with First Rate since 2010. In her role she manages the Marketing team to expand awareness of the First Rate brand, fill a robust sales pipeline and maintain a positive image of First Rate and its products and services. Outside of First Rate Emily is an advocate for Jessica Glenn’s Special Spaces DFW changing lives one bedroom at a time.